Customer Service Advisor

Exciting Opportunity in Newcastle! Join Jellyfish Energy as a Customer Service Advisor / Operations Executive and help shape the future of utilities with innovation and a commitment to a greener tomorrow. Apply online today!
Customer Service Advisor / Operations Executive
Newcastle, NE4 7DF
* Full time, permanent
* £20,000 - £24,000 per annum
Please Note: Applicants must be authorised to work in the UK
At Jellyfish Energy, we are revolutionising utilities for a better future. Committed to affordable energy and outstanding customer service, we're investing in technical innovation for a streamlined experience. Join the team in creating a transparent and renewable future.
About the Role:
As a Customer Service Advisor / Operations Executive, you'll be the face of Jellyfish Energy, handling administrative tasks, answering calls, and engaging in events. If you're tech-savvy with excellent communication skills, this role is perfect for you.
Key Responsibilities:
* Answer customer calls and provide exceptional service
* Respond to inquiries via email and other channels
* Assist with admin tasks like data entry and filing
* Engage in events to connect with customers
* Update and maintain customer records
* Resolve customer complaints and liaise with other departments
The Ideal Candidate:
We're looking for someone with:
* Excellent written and verbal communication skills
* Proficiency in technology, Microsoft Office, and CRM systems
* Strong multitasking and prioritisation abilities
* Attention to detail and accuracy
* Problem-solving skills and teamwork
Benefits:
* 28 days annual leave
* Quarterly salary reviews
* Learning and development opportunities
* Long service recognition
* Refer a friend payment
* Company sick pay (subject to length of service)
* New modern facilities
How to apply for the role:
If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
You must be authorised to work in the UK. No agencies please.
Other suitable skills and experience include Customer Service, Customer Service Advisor, Customer Service Representative, Administrator, Administration, Customer Relations Coordinator, Customer Care, Client Service Representative, Customer Support Specialist, Call Centre Representative, Receptionist, Ops, Operations, Operations Executive, Operations Administrator, Logistics