โพสต์ใน: การเงิน ใน Stockport | Posted: |
Contacting customers who have made enquiries for either a, mortgage, secured loan or unsecured loan. Service these clients from point of contact through to transfer in a courteous, professional and speedy manner.
* Contact new clients who have generated a Mortgage or Secured enquiry through our Believe websites & partners.
* Collect basic information from the customer, clarify the type of loan they are looking for and transfer to the correct department ensuring customer journey is smooth.
* Contact new clients who have generated a unsecured loan enquiry via our Simply Money website
* Collect & clarify information on enquiry form, Once all accurate submit to our panel of lenders and go through all options that are available to the customer. Transfer if needed.
* Take inbound calls to help customers with new enquiries or existing customers with any questions that they may have
* Log any complaints received in timely manner
* To be proactive, hardworking, flexible and able to work under own initiative but also a team player
* Embrace company values and promote them effectively alongside the Believe brand
* Understand what Treating Customers Fairly (TCF) means and embed this fully within your work.
* Attend internal or external meetings as required.
Benefits:
* The Therapy Shed counselling and hynotherapy
* Westfield Heath
* Cycle To Work
* Gym Membership
* Pension Scheme
* Comapny Maternity/Paternity Pay
* Company Sick Pay