โพสต์ใน: บริหารและบริการซัพพอร์ต ใน West Midlands | Posted: |
Aftersales Co-ordinator
Working for a family run machine supplier who have been established for over 70 years.
Aftersales Co-ordinator
Objective:
To field and manage all service and repair requests from customers in a timely manner. Liaising internally with Service and Sales Departments on opportunities and requirements to support business growth.
Primary Responsibilities:
* Develop and maintain relationships with personnel at all levels within customer organisations.
* Co-ordination of service department.
* Follow up any Third Parties support and contractors.
* Internal reporting of Service department key numbers.
* Updating of systems
* Ensuring issues and service-related queries are responded to and resolved within target timeframes.
* Produce quotations.
* Liaise with suppliers and process documentation of export orders.
* Liaise with customers and process servicing requirements.
* Provide technical support to customers
For a full role specification please contact 3Recruit
