پوسٹڈ ان: دوسری/دیگر انرر آسٹن | پوسٹ شدہ: |
Job Description
The OnDemand Services product team, within the Client Services Group, is responsible for developing and implementing client-facing software that drives self-service and empowerment. Our team works with functional leaders in Client Services, Product, and Technology to enrich the end-to-end client lifecycle experience across Visa’s self-service portals.
The Director, Product Management role requires market problem and client experience assessment, product requirements definition, and working with development teams to help deliver product enhancements. The solutions we provide are centered on enabling clients to work with Visa through on demand cloud software across multiple functional areas including artificial intelligence (AI), client support, IAM/SSO, knowledge management, and self-service tools.
A strong candidate will have a solid experience in product management, AI/ML, agile SDLC, as well as superb skills in communications, business analysis, problem-solving, coordination, and change management. The ideal candidate ensures things get done with customer-first mindset.
Key Responsibilities
Drive AI/ML and other self-service initiatives with direct client impact and savings.
Drive the tactical roadmap, defining product and market requirements by understanding the needs of clients and strategy from Senior Director
Establish detailed business requirements and specifications for existing and new services and products. Create user stories and document product requirements. Develop well-formed features specifications and acceptance criteria
Work with UX/CX team to ensure requirements translate to mockups and meet interaction and design requirements for clients
Monitor day to day performance of our platforms, analyze trends, create, and lead initiatives that will improve customer experiences
Collaborate with cross-functional development team (Client Services, Product, Technology, UX Design) to define key milestones such as development, testing, integration, design, client support, and product delivery
Manage post-release feature management measurement of adoption, performance, and collaboration with product marketing and client success team
Drive commercialization and go-to market tactics and strategy
Proactively identify gaps in the current product offering and lead the effort to develop solutions that drive business value
Provide support to the various internal customer support teams to help streamline product rollout
Develop concise product materials to document the product features to educate stakeholders (e.g., Product Guides, Integration Guides, Release Notes)
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.