Business Intelligence Manager

We are currently recruiting for a Business Intelligence Manager on behalf of our public sector client based in Croydon.

The client is recruiting to this role on a permanent basis. The salary range is £57,000 to £59,000 per annum. The role offers hybrid working, with 3 days in the office and 2 days at home.

Line management of 4 Senior Performance Data Officers and a Customer Insight Manager.
Lead the Performance team with oversight for business intelligence, risk and service learning within the housing directorate
Analysing and determining the most appropriate KPIs for scrutinising at the different governance panels
Ensuring the dashboard is accurate and up to date and ready in advance of panels
Scrutinising the robustness of data provided for KPIs
Driving the timely collation of data from multiple sources to draw conclusions on performance
Oversight of monitoring the performance data for the directorate as a whole, conducting analysis and drawing conclusions to inform strategic decision making and service improvement
Ensuring the team produce good quality reports using Excel, PowerBI, NEC and external data sources for senior leadership reports, resident panels, resident audience groups, councillors, etc
Producing the annual performance report for Housing
Producing the quarterly trend analysis report for the housing directorate
Review of regulatory feedback and consideration of impact on service
Leading on insight reporting on a regular basis to the directorate and council
Reviewing and forecasting performance based on historic data sets and big data analysis
Supporting the production of Joint Strategic Needs Assessments (JSNA), working with the Head of Service to ensure that the business intelligence needs of the housing directorate are incorporated into the process
Getting the directorate prepared to monitor any upcoming new indicators arising out of changes in the sector
To lead the timely completion and submission of statutory, statistical and performance management returns for all service areas within the housing directorateKey Skills & Knowledge required:

An applied understanding of the challenges and requirements of performance management, data quality and intelligence in a local government setting
Excellent knowledge and experience in electronic management of performance information and associated data and systems
Advanced knowledge of performance / intelligence / data quality in housing
Power BI, Microsoft Excel, NEC, Performance Management and reporting
Sector knowledge in relation to housing: tenant satisfaction measures, compliance KPIs, consumer standards
Working towards or achieved the CIH Level 5 or equivalent
Excellent leadership and people management skills
Well developed communication skills especially in complex and ambiguous circumstances
Track record of delivering and embedding a performance management culture with a clear development focus, including translating strategic plans into evidence based performance frameworks
Data modelling and extrapolation

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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