Customer Service Executive

Clarity Pharma Ltd, was founded in 1999 and are one of the leading Pharmaceutical & Health Distribution services. Providing bespoke end-to-end distribution services combined with the latest market insights and strategies. We work with a number of manufacturers providing storage and distribution, supplying to full & short line wholesalers, pharmacies, GP surgeries and hospitals.
We are expanding our Customer Service team and have the opportunity for a Customer Service Executive to join our team on a part-time basis, working 25 hrs per week, 09:30-14:30, Monday-Friday.
Role and Responsibilities:
* Managing and Resolving customer queries, including complaints, delivery and picking errors.
* Ensuring all customer enquiries are managed in a professional and timely manner.
* Be first port of call for incoming calls and taking the lead on these.
* Collaborating with various departments to seek further product information to resolve queries.
* Order processing.
* Working to KPIs, SLAs and quality standards to maximise customer satisfaction.
* Following procedures for each task and process/request including logging, processing, and progress chasing enquiries.
* Varied department administration.
Person Specification:
* Previous experience in a fast paced customer service role (E)
* Extensive complaint handling experience, with a toughened approach to this (E)
* Strong computer skills with excellent verbal & written communication skills (E)
* Highly organised nature with a meticulous attention to details (E)
* Proactive and hard-working with a 'can-do' attitude (E)
* Previous administrative experience and the ability to work in a fast paced, at times pressured environment (E)
* Can work on your own initiative as well as in team (E)
* Confident and innovative approach to work (E)
* Attention to detail and high levels of accuracy in your work (E)
Benefits:
* Opportunities for career progression
* Company socials
* Birthday club
* To be part of an exciting & growing company with a great team
If you are an experience Customer Service Representative and believe this role to be a good match, please apply now