Security Systems Technician

The Security Systems Technician will maintain, manage, and provide support for All Stream Data Center-owned Electronic Security systems. The SDC Corporate Security Department works closely with SDC IT to specify, purchase, configure, and maintain our electronic security and network equipment.  SDC’s Corporate Security Department also works closely with our Security VARs to learn  about  the  latest  technology changes  so  that  we  can  make  informed purchase decisions to determine the best balance between technology, performance, and cost. Other responsibilities as listed below:
Intermediate to advanced understanding of supported systems and associated troubleshooting capability.
Provides advanced support and resolution management
Gains quick familiarity with new aspects of platform troubleshooting and insights to system functionality
 
Duties and Critical Tasks to Success:
Troubleshooting & Triage of Support Requests for all Stream DC locations
Lifecycle Management of Support Requests from onsite Security and Operations personnel
In-Bound call management of all critical ACS, VMS and Security system issues
Documentation management of all current security policies and assisting development of procedures for full Security system programming (Software Installation & Application Level) of ACS, VMS, and other Security related applications
Support of Security Platform Upgrades to include collaboration with Stream IT, Stream Security VARs and manufacture’s pro-services.
Provide critical security systems support for all SDC locations.
Assist SDC Security Technicians with project management deliverables for all security system installations and upgrades.
Monitor and maintain existing SDC Security systems to ensure that all customer's security needs are met and functional with maximum uptime.
Generate system reports as needed for SDC audits and as required by customers and internal SDC needs.
Lifecycle management of all physical security system devices.
Retrieve video footage as requested or required for legal, law enforcement, or operational review.
Assist in managing all security-related vendors for installations, ongoing service, and repairs to ensure timelines are met.
Document all critical evolutions and lessons learned and find possible efficiency gains in processes.
Support and monitor security vendor activities ensuring work activities meet the scope of work and follow established procedures.
Assist in developing and implement SDC Security Systems End User Training Documents and Videos.
Provide remote commissioning support for the Senior Systems Technician and SDC Construction Team Members.
Training & Education of External Customers and Internal Co-Providers
Support of Other Analyst Functions as Needed
The pay range for this role is between $85,000 - $100,000 (base). Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, location, and other job-related reasons. Stream Data Centers offers annual bonus, benefits, flexible time off (vacation), 401k and a variety of other perks and benefits.
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Stream is an equal-opportunity employer and does not discriminate on the basis of ethnicity, race, religion, sex, age, national origin, disability, military status, or any other reason prohibited by law. Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.