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Customer Support Associate - Temporary Ongoing (Office Based)
£11.44 per hour, 37.5 hours per week (Between 9am - 6.30pm Mon - Fri, predominantly 10am - 6pm with a 1 day 10.30am - 6.30pm shift every 2/3 weeks)
Location: Meir, Stoke on Trent
As a Customer Support Associate, you will be part of a flexible, multi-skilled, and continuously improving team providing exceptional customer service to both internal and external customers from order input through to order fulfillment.
Through answering incoming calls and e-mails, taking and inputting orders, answering inquiries and questions, handling complaints, troubleshooting problems, and providing information.
Key Knowledge and skills required for the role:
Computer literate.
Ability to communicate at different levels such as members of the public or professional bodies.
Pleasant, polite, and professional telephone manner.
Ability to multi-task in a fast-paced environment.
Accuracy and ability to follow instructions.
Ideally:
Passionate about customer service.
Problem-solving mind with attention to detail.
Ability to remain calm under pressure.
Thrives in a busy team environment